Policy & Procedure

Policies and Procedures

Weymouth Aesthetics Clinic is committed to maintaining the highest standards of care, safety, and professionalism. Our policies and procedures are in place to ensure a consistent, respectful, and secure environment for all clients.

Appointments

Appointments can be made by:

• Clicking the Book Now button on our website

• Emailing: donna@weymouthaestheticsclinic.com

• Calling: 07966 552473

• Messaging via Facebook or Instagram

Please include your full name, contact details, the treatment you’re interested in, a brief description of your concern, and preferred dates and times.

Late Arrivals

Clients are expected to arrive on time.

• More than 15 minutes late: Verbal notice issued. Repeat occurrences may incur a fee.

• More than 30 minutes late: Appointment will be cancelled and must be rebooked.

This ensures fairness to all clients and maintains schedule integrity.

Cancellations & Rescheduling

We kindly ask for at least 48 hours’ notice for cancellations or changes.

• Less than 48 hours’ notice: Deposit is forfeited.

• Same-day bookings must be cancelled at least 3 hours in advance.

We understand emergencies happen and will always take genuine situations into consideration.

If You Are Unwell

Please do not attend your appointment if you are unwell or experiencing symptoms of a contagious illness.
Treatment will not proceed if you appear visibly unwell, in the interest of your safety and that of others.

Health & Safety

The clinic operates under strict health and safety protocols to ensure a safe environment for both clients and staff. This includes risk assessment, PPE use, and infection control (see below).

Pricing

All pricing is subject to change. For the most accurate and up-to-date pricing, please:

• Book a free consultation

• Refer to the Book Now page on our website

Complaints Policy

We welcome feedback and take all complaints seriously.

• Complaints must be submitted via email to donna@weymouthaestheticsclinic.com

• A full response will be provided within 28 working days

• If unresolved, we will invite further discussion to find a satisfactory outcome

Your confidentiality will be respected throughout the process.

Children in Clinic

Due to safety and insurance restrictions:

• Children must not be left unsupervised at any time

• Please arrange alternative childcare where possible

• Emergency exceptions require a responsible adult present for supervision

Right to Refuse Treatment

We reserve the right to refuse treatment in cases of:

• Inappropriate, abusive, or intoxicated behaviour

• Medical contraindications or if the client is unfit for treatment

• Inability to provide proof of age when required

Our priority is your safety and suitability for treatment.

Social Media Policy

• We ask that clients contact us directly to resolve any concerns before posting publicly on social media

• We will never share your images or treatment details without your explicit consent

• We appreciate mutual respect and professionalism online

Age Restrictions

• Treatments are strictly for clients aged 18 to 65

• ID must be presented if age is in doubt

• Failure to prove age will result in refusal of treatment and loss of any monies paid

Payment Policy

• Full payment is required on the day of treatment

• We do not offer credit or payment plans directly

• Deposits must be made via card; cash is not accepted

• PayPal and future “Pay-Later” options via our booking platform are available

Refunds

We do not offer refunds for completed treatments.

• In the event of a medical condition that prevents further treatment, a refund for unused sessions may be issued

• Refunds are calculated based on single-session rates and any applied discounts at the time of purchase

• Proof of medical exemption is required

Privacy Policy

Weymouth Aesthetics Clinic complies with all UK data protection laws including:

• GDPR (General Data Protection Regulation)

• The Data Protection Act 2018

• Privacy and Electronic Communications Regulations 2003

Your personal data will only be used to provide and administer treatments. We will never share your information without your consent, except when required by law.

You can manage or opt out of marketing communications at any time.

Equality and Diversity

We are committed to:

• Providing equality of service regardless of gender, race, sexuality, disability, religion, or age

• Creating a respectful and inclusive clinic environment

• Zero tolerance for discrimination, harassment, or abuse

Breaches of this policy will be treated seriously and may result in refusal of service or legal action.

Confidentiality

All client information is handled in strict confidence.

• No personal or medical details will be shared without written consent

• Breaches of confidentiality are considered serious misconduct and may result in legal consequences

Safeguarding

As a registered healthcare professional, I have a legal and ethical duty of care.

• Any concerns of abuse (emotional, sexual, financial, or physical) may be reported to relevant safeguarding authorities

• Your consent will be sought unless urgent risk justifies disclosure without consent

Infection Control

Our clinic follows clinical-grade infection control procedures including:

• Use of medical-grade disinfectants

• Hand hygiene and PPE standards

• Sterile equipment protocols

• Environmental and surface cleanliness

Patient Records

• All records are kept securely and confidentially in accordance with GDPR

• Data is retained for 8 years from your last appointment

• You have the right to access your records at any time

• Records are only accessible to authorised personnel